Terms & Conditions

This business and website is run by Rachel Simons and Tiffany Tatum trading as Tira Pearls


1. Acceptance of Terms of Use and Amendments.

Please read the terms and conditions before placing an order. If you have any questions, please contact us to discuss further. By using Tira Pearls, you agree to be bound by these Terms of Use In addition, by opening an account with Tira Pearls you are bound by these terms for each order you place including payment of your purchase. Please see our Privacy Policy, which is incorporated into these Terms of Use by reference.

If you would like to speak with us please write to us at Tira Pearls, 13 Mill Green, Edwardstone, Sudbury, Suffolk, CO10 5PZ or send an e-mail using rachel@tirapearls.co.uk

2. Our Service.

When you place an order through Tira Pearls you will receive an email acknowledging your order, giving details of your products and estimated timescales for delivery. This email does not confirm acceptance of your order by us. Your order is only accepted when we dispatch the goods and send you an email confirming we have dispatched your order. Without affecting your right of cancellation set out in section 5 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation relating to that product.
You consent to receive sales invoices electronically. Electronic invoices will be sent to the email you provided or can be found on your registered account with us. If you prefer to have a hard copy of your invoice, please contact us and we will send one in the post.
 

3. Quality
All products sold by Tira Pearls are 925 Sterling Silver unless stated otherwise and should be of perfect quality. Should any product you purchase from us prove unsatisfactory in use due to defective workmanship, faulty material, you have the right to reject the goods within 30 days of receiving your order. You have the right to request that faulty or goods not as we have described are replaced or refunded in this time frame. 

Please ensure you complete a return form in section 5 and obtain and keep a receipt from the courier so we can credit your account if your parcel goes astray.

This returns policy does not affect your statutory rights.

4. Delivery and Postage
With our standard delivery service you should receive your goods within 2-3 weeks from the date you place your order. Please note this may take slightly longer subject to stock availability or for personalised goods as some pieces of jewellery have to be sent off for drilling and mounting of the pearl(s). You will be notified of any delays as soon as with the option of waiting or cancelling the order and receiving a refund. All orders are delivered to the address that was given during check out. We use Royal Mail 1st Class Signed For and Royal when dispatching the product which is not guaranteed as Next Day delivery. We also use Royal Mail Special Delivery which is guaranteed to get to you the next day before 1pm (not including Saturdays). Please note that if your product needs drilling and mounting it will be sent via your chosen postal method once it has been finished.

Postage & Packaging
Please refer to our Delivery information page.
 

5. Cancellations and Returns
Unless one of the exceptions is listed below, you may cancel your order without reason from the moment you place your order to 14 days after you receive your goods ("distance selling regulations"). Please click and complete this 
Cancellation Form We will make the refund without any undue delay and no later than 14 days after we receive back from you any goods supplied. You, the customer, will have to pay the direct cost of returning the goods to us with a proof of postage receipt (from the post office). We will make the refund using the same means of payment as you used for the initial transaction, unless it is expressly agreed otherwise. 

Returns
We will not give a refund until we have received the goods back and checked the condition of the product(s) were the same as they left.
You must return the goods no later than 14 days after you inform us of the cancellation. Please click and complete this 
Returns Form and include this in your parcel. 

Non-Returnable Items
For reasons of health and hygiene, earrings for pierced ears are excluded from your right to cancel should the sealed goods be opened after delivery.

6. Alternatives
If we are unable to supply your purchase, an offer of an alternative product of the same price will be made or a refund will be given. 

7. Complaints and Concerns
If you have cause to make a complaint, please contact us either by writing to us at
Tira Pearls

13 Mill Green

Edwardstone

Sudbury

Suffolk

CO10 5PZ


or in an email on
 rachel@tirapearls.co.uk
Please ensure you have your
 
Your Name and Address
Your Customer Account Number
Your Order Number
A clear description of your concerns or complaint
A preferred telephone number where we can contact you

We take all concerns and complaints very seriously and will respond and try to resolve any complaint that is received as quickly as possible. If you are still dissatisfied, or your complaint has not been resolved then you can refer it to the
 
European Online Dispute Resolution Platform
 
https://webgate.ec.europa.eu/odr

8. Prices
The website should always be showing our correct current prices inclusive of VAT. However, whilst we attempt to ensure all our online prices are shown accurately, errors may sometimes happen. If an error is discovered after placing your order, we will contact you as soon as possible. You will have the option of confirming your order at the corrected price or cancelling it. If we cannot contact you, we will cancel the order and inform you. If you cancel your order but have already made payment(s) against your invoice, those payments will be refunded in full. 
Valuations of your pearl during an opening are an approximate estimation and should be taken to an Independent Valuer, at your cost, if you want a more accurate valuation.

9. Notification of Copyright Infringement.
If you believe that your property has been used in any way that would be considered copyright infringement or a violation of your intellectual property rights, please contact us on the following email address:
 rachel@tirapearls.co.uk
10. Privacy Policy.
Registration data and other personally identifiable information that we may collect is subject to the terms of our Privacy Policy.

11. Registration and Password.
You are responsible to maintain the confidentiality of your password and shall be responsible for all uses via your registration and/or login, whether authorized or unauthorized by you. You agree to immediately notify us of any unauthorized use or your registration, user account or password.